This referral network exists to help patients seeking dental implant options connect with practices that can support a successful consultation experience. To protect patients and providers alike, participating practices agree to the following referral-handling standards.
Core Standards
1. Designated Referral Contact
Participating practices designate a primary contact (implant coordinator, treatment coordinator, or office representative) responsible for handling referral inquiries.
2. Timely Initial Contact
Practices agree to make an initial contact attempt within one business day of receiving a referral.
3. Respect for Patient Contact Preferences
Practices agree to respect the patient’s stated contact preference (phone, text, or email) whenever possible.
4. Clear Consultation Process
Practices agree to clearly explain:
- what the initial consultation includes
- what steps follow the consultation
- who the patient will hear from next
5. Financing Awareness
Practices agree to inform patients whether financing options are available and how financing discussions are handled, without requiring commitment at the initial stage.
6. Scheduling Integrity
Practices agree to notify patients promptly of any scheduling changes and to respect patient travel and preparation commitments.
7. Professional Follow-Through
Practices agree to maintain reasonable follow-up communication so that patients are not left without direction after an initial visit.